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FAQ’s

Looking for information about Sonic Tools? See some of our most commonly asked questions regarding our wide range of products below.

Still having trouble finding the answer to your question? Contact us below or email us at [email protected].

Why Sonic?

Where are Sonic’s tools made?

Sonic designs and manufactures tools throughout Europe and Taiwan, focusing on the best locations for producing high-quality tools. We are a Dutch-based company with facilities in Germany, the Netherlands, Taiwan, and the United States.

How does Sonic compare to other professional tool brands?
Does Sonic have tool trucks?
Are your tools sold in any stores?

Sonic Foam System

What is the Sonic Foam System?

The Sonic Foam System is dual density EVA foam with CNC-machined cutouts for each tool. This allows each tool to have its own marked spot. The Sonic Foam System has proven to save time and money by making tool retrieval and return faster, which reduces the number of misplaced tools.

Will the Sonic Foam System work in my current toolbox?
Can I create my own customized foam?
What is the inventory control book?
Can I buy just the foam inlays?

Shipping

How are toolboxes shipped?
  • All packages that are of a heavier weight are to be shipped via UPS, including toolboxes, cabinetry, and XD toolsets will be shipped through a Freight Carrier. This is noted during checkout when choosing the shipping method “Per weight carrier (fixed)”. Standard freight shipping includes free curbside delivery and lift gate service. This complimentary service is designed to expedite the process of unloading your package. For more information learn more HERE
Does Sonic ship internationally?
Can I pick up my order from your facility?

Lifetime Warranty

What is the warranty policy?

Sonic’s warranty process is a very simple and efficient method. All you have to do is take a photo of your broken product, upload the photo into our online portal, and their team will ship you a replacement within 24 hours. You can use their warranty exchange portal to submit any requests here: https://sonictoolsusa.com/online-tool-exchange.

Do I have to pay return shipping when I warrant a tool?

Student Program

What is the Sonic Student Program?

The Sonic Student Program is designed to provide quality hand tools, toolboxes, and complete toolsets to aspiring technicians at a 35% discount. Students’ purchases of hand tools and toolboxes are accompanied by Sonic’s lifetime warranty and 24-Hour Online Tool Exchange. Your student discount will last up to 90 days after graduation. Learn more and apply HERE.

How much is the student discount?
Who is eligible?
What products are available to me at student pricing?
How much am I allowed to purchase with my student pricing?
How do I place an order?
Do you offer student financing?

Products

Can I test out the tools?

Yes, we offer a sample kit for $60 which includes a 3/8” ratchet, Phillips screwdriver, pliers, 10mm sockets, and a few other basic tools for your everyday use.

Can I buy individual hand tools?
What is the difference between MSS and MSS+ cabinetry?
Need help assembling your MSS+ cabinets?
Do you offer tools in Standard / SAE?
Do I have to purchase a pre-built toolset, or can I build my own?
Does Sonic offer a calibration service for torque wrenches?

Laser Etching

What is laser etching?

As an additional service, Sonic offers laser etching for all your personalization, serialization, and identification for your tools. Sonic’s in-house capabilities allow you to add up to 6 characters on each tool before it leaves the facility, giving you the solution to making asset management and organization more efficient

What’s the difference between custom etching vs. standard etching?

Financing

Does Sonic offer financing?

Sonic offers consumer financing through Affirm. Affirm is a financing alternative to credit cards and other credit-payment products. This financial program offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months. See how it works HERE. Student financing is available for those that are approved into the Sonic Student Program. Once approved into the program please reach out to their sales team for a financing application.