FAQs

Sonic designs and manufactures tools and storage solutions throughout Europe and Taiwan, focusing on the best locations for producing the highest quality product. We are a Dutch-based company with facilities in Germany, the Netherlands, Taiwan, and the United States.

Sonic stands above the competition by offering professional quality tool solutions that increase efficiency all while providing the best customer experience in the industry.

If you are unfamiliar with Sonic we encourage you to browse through the Sonic Difference page to learn more!

Sonic does not have tool trucks because we offer professional grade tools directly to consumers, instead of several layers of distribution. Your phone becomes your “tool truck” which allows Sonic to offer lower prices and more consistent customer service.

No, Sonic utilizes the direct distribution model, which eliminates the hassle of a middle man. This allows us to offer professional solutions at a more affordable price then tool truck companies. Shop all Sonic products on our website or reach out to us via phone at 844-407-6642 or email at [email protected].

Sonic, in its current form, was founded in 2004. The roots of Sonic travel back nearly 50 years. From two fathers who passed hand tool and equipment knowledge to their sons, we have been perfecting our craft for decades. Since its inception, Sonic now extends across the global market, represented in over 65 countries worldwide.

Sonic was launched in North America in early 2015, quickly partnering with the International Motor Sports Association (IMSA). Since, Sonic has enjoyed tremendous success in the US and developed partnerships within the automotive, aviation, and manufacturing industries. Sonic’s versatile product line is demonstrated across a broad spectrum of industries and will continue to grow in demand.

Both! Sonic sells to businesses and individuals within the automotive, aviation, and manufacturing industries. We take pride in helping technicians become more efficient and improve businesses bottom line.

Sonic hand tools have been proven to be equal or greater quality in comparison to professional tool truck brands; in fact, our tools are built in some of the same factories as other ‘tool truck’ competitors.

It depends on the dimensions of the drawers in your toolbox. The measurements for Sonic’s foam inlays are as follows:

• Small – 7.5” x 14.5”
• Medium – 22.5” x 14.5”
• Large – 29” x 17”
• XD – 29 x 22.5”

Contact a professional to learn more about custom foam options at 844-407-6642.

The inventory control folders contain sheets for each Sonic Foam System included with the toolbox you ordered. Each sheet contains a layout of the drawer, including part numbers and locations for tools. Sonic’s inventory control books help you audit your toolbox to ensure you are not missing a tool.

The Sonic Foam System is only sold with tools – not empty. Each foam is cut to fit our tools, therefore buying it empty would not be beneficial.

The Sonic Foam System provides organization which helps technicians be efficient. According to an independent time study, SFS improves retrieval of tools by 20%, which turns more hours, leading to more jobs, which leads to more money immediately.

These organized foam inlays also help ensure that tools are accounted for and accelerates the process of taking inventory.

No, Sonic only services North America which includes the United States, Canada and Mexico. For any international inquiries, please reach out to [email protected].

Yes. Sonic does offer local pickup at their United States headquarters in Auburn, Alabama. Local sales tax will still apply.

Sonic will allow businesses to utilize their own shipping company as long as they can provide the account number and freight BOL number.

If you do use your own shipping carrier, Sonic is not liable for any damages that occur during the shipping process. The Sonic lifetime warranty will not cover these shipping damages.

In a rare event that Sonic products arrive damaged, all damaged product WILL be covered under our lifetime warranty. We will also cover return shipping if the product needs to be returned to us.

If you notice that your freight order is damaged, please refuse the shipment and tell the freight carrier that it is damaged. This will help streamline the process as the freight carrier will be able to return the shipment to Sonic immediately.

You will receive a shipping tracking number via email from us after your order is placed! The tracking number may take up to 24 hours to function after being sent due to processing by the shipping company.

Once your order does ship, you will receive shipping notifications keeping you updated with your order.

If you wish to return an item, it must meet the following conditions:

• The item must be new, untampered with, and in its original packaging.
• There should be no damages to the packaging.
• You are responsible for covering the shipping costs.
• A 25% restocking fee will be applied.
• Returns are not accepted after 30 days from the shipping date.

Sonic covers the cost of shipping for all of the warranty of the tools.

Our team is very reasonable when it comes to warranties, so you are most likely covered. Please read through our warranty terms and conditions or call us at 844-407-6642 if you have any questions.

Schools and Instructors

• 30% discount for schools and instructors
• Increase prominence among tech schools by offering innovative, career-focused solutions for students
• Boost enrollment and student retention
• Convenient and flexible presentation options
• Dedicated education team

The student discount is 35% and the school discount is 30%!

All full-time collegiate or tech school level students currently enrolled and fulfilling their academic responsibilities are eligible. Simply fill out an online application HERE and one of Sonic’s education sales specialists will reach out.

The Sonic student discount is available for all products excluding promotional items and the MSS and MSS+ lines. Discounts cannot be used on sale items.

As much as you’d like. Unlike other companies, there is no limit to how much you can purchase using your student discount. As long as you are currently enrolled, fulfilling your academic responsibilities, and it has been within 90 days after graduating from school, your student discount is valid for all purchases.

Simply fill out the online student application HERE, then start shopping online! A Sonic sales representative will reach out shortly after completion of the application to help guide you through the purchase process and answer any questions that you may have. The 35% discount will apply on our website as soon as you are accepted into the program.

Student financing is available for those that are approved into the Sonic Student Program. Once approved into the program, you can reach out to a sales team member for a financing application. Your application will be processed within 24 hours and the finance offerings range anywhere from $2,000 – $7,000 for a 24 – 36 month time period.

Your student discount is valid up to 90 days after graduating from your academic institution.

Education discounts do not stack with sales or promotions.

Yes, we do sell all of our hand tools tools individually. Click HERE to shop hand tools.

Both systems are designed to work seamlessly with our Sonic Foam System. MSS and MSS+ are closely related in design and functionality, but the componentry is vastly different. MSS+ takes all the great features of MSS and pushes them to the next level. MSS+ offers stronger construction, increased metal thickness, higher capacity Dutch-made drawer slides, improved Blum hinges, German fixed code locks, integrated power, LED lighting options, and more. Contact Sonic’s team to learn more about which system fits your needs best.

For a deeper dive, view our cabinet comparison sheet.

Watch the step-by-step demonstration video HERE.

Yes, Sonic offers plenty of SAE options. The Sonic Foam Systems indicate standard tools by using 2-tone red and black and metric tools using gray and black. Shop HERE.

When shopping our tools, the most convenient option is to purchase complete toolsets that are already built for your industry and skill level. With that being said, some customers prefer to select each individual foam from our Sonic Foam System and build their set that way.

Sonic does not offer in-house recalibrations. If you do need to recalibrate your torque wrench, we’d be happy to suggest a calibration service.

The two etching options are Standard Serialization and Custom Laser Etching. Standard Serialization comes with all Sonic Pathway Program toolsets. Custom Laser Etching is 6 characters of your choosing that can be etched into the tools within your toolset.

Standard Serialization is unique characters that are applied to a toolset that helps eliminate cross-contamination and helps with accountability of tools within the workplace.

• Included in all Sonic Pathway Program toolsets
• No additional cost
• Each tool within your BIA toolset comes with standard serialization to eliminate cross-contamination

Custom Laser Etching is a way to personalize your tools with a specific 6 character term unique to you. Whether you choose your name, initials, or specific numbers, this is a great way to keep track of which tools are yours vs others.

• Personalize your toolset by adding up to 6 characters of your choosing to all tools within the set
• Additional cost varies based upon toolset
• Any toolset, SFS or hand tools are available to be customized

Student financing is available for those that are approved into the Sonic Student Program. Once approved into the program, you can reach out to a sales team member for a financing application. Your application will be processed within 24 hours and the finance offerings range anywhere from $2,000 – $7,000 for a 24 – 36 month time period.