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Warranty Terms and Conditions

We believe our warranty process is simple and efficient. That is why Sonic offers a lifetime warranty that extends to protect all of our tools, toolsets, and storage solutions. Within minutes of your warranty claim being sent, the Sonic team will process your claim within 24 hours and ship you a brand-new replacement product. This process guarantees you receive a new product quickly. Use our Warranty Exchange Portal to submit any requests: Warranty and Exchange.

Provide the requested information and a picture of the broken product you wish to warranty. After receiving the information, we will process your claim within 24 hours and ship the new product once complete. If we request the old part back, a return label will be inside the box containing the new tool. Please affix the return label to the box and return it to the nearest UPS location.

Sonic Tools provides a warranty to customers who purchase tools and equipment from authorized Sonic distribution channels for use in their profession (“Buyer”). Sonic warrants the Sonic brand products against defects in workmanship and materials for a duration described in each product’s warranty code.

Consumable products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to drill bits, saw blades, grinding discs, sanding discs, knife blades, files, o2 sensors, and batteries. This warranty only extends to the original Buyer and cannot be transferred or assigned. During the applicable duration of the warranty, in its opinion, Sonic will repair or replace its products that fail to give satisfactory service due to a defect in workmanship or materials or provide a refund by repaying or crediting Buyer with an amount equal to the purchase price of such products.

Repair, replacement, or refund shall be at Sonic’s sole election and expense and is Buyer’s exclusive remedy in place of all other rights and remedies. To obtain warranty service, return products to Sonic or a Sonic dealer. By repairing or replacing a product or providing a refund, Sonic does not waive a claim that a product has been subject to abnormal use. The return of products must be done within 30 days of purchase. The products must be new and unused in the original packaging. These returns, excluding defects, will be subject to a 25% restocking fee.

In addition to any limitations outlined in warranty statements provided with the product, Sonic does NOT provide any warranty for (1) products labeled other than Sonic or (2) products subjected to “abnormal use.” Products that are not labeled Sonic are subject to the warranty provided by the manufacturers of those products, and Sonic will pass along any such warranties. “Abnormal use” includes misuse, accident, modification, alternation, unreasonable or improper use, abuse, neglect, lack of maintenance, use in product-related service, or use after the product is significantly worn. Abnormal use of tool storage units also includes, without limitation, situations when a unit is pulled using a mechanical vehicle, rolled over large drops, used in a highly corrosive environment, used as a step stool, modified with non-Sonic parts, overloaded or altered in any way.

The preceding warranty is instead of and excludes all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise, including but not limited to any implied warranties of merchantability or fitness for a particular purpose and sets forth the sole and exclusive remedy in contract, tort, strict liability or otherwise; Sonic does not grant any other person or entity permission to create for it any warranty, liability or obligation in connection with its products.

Sonic and its affiliated companies shall not be liable for any incidental, special, or consequential losses, costs, or damages incurred by Buyer or others, directly or indirectly, arising from the sale, handling, or use of the products or any other cause concerning the products or this warranty, whether such claim is based upon breach of contract, breach of warranty, strict liability in tort, negligence or any other legal theory (including without limitation, lost profits, revenues, anticipated sales, business opportunities, goodwill, or interruption of business or other injury or damage). To the extent allowed by applicable law, this warranty and all rights and obligations hereunder, including matters of construction, validity, and performance, shall be governed by the law without giving effect to the principles of conflicts of law thereof.