WARRANTY
We believe our warranty process is simple and efficient. Within minutes of your warranty claim being sent, the Sonic team will process your claim, and a brand-new product will be shipped to you. This process guarantees you receive a new product quickly. Use our Warranty Exchange Portal to submit any requests: 24-Hour Online Tool Exchange. View our warranty terms and conditions here!
Provide the requested information and a picture of the broken product you wish to warranty. After receiving the information, we will reach out and process your claim within 24 hours and ship the new product once complete. If we request the old part back, a return label will be inside the box containing the new tool. Please affix the return label to the box and return it to the nearest UPS location.
Sonic Tools provides the warranty to customers who purchase tools and equipment from authorized Sonic distribution channels for use in their profession (“Buyer”). Sonic warrants the Sonic brand products against defects in workmanship and materials for a duration described in each product’s warranty code.
Consumable products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to drill bits, saw blades, grinding discs, sanding discs, knife blades, files, o2 sensors, and batteries. This warranty only extends to the original Buyer and cannot be transferred or assigned. During the applicable duration of the warranty, in its opinion, Sonic will repair or replace its products that fail to give satisfactory service due to a defect in workmanship or materials or provide a refund by repaying or crediting Buyer with an amount equal to the purchase price of such products.
Repair, replacement or refund shall be at the sole election and expense of Sonic and is Buyer’s exclusive remedy in place of all other rights and remedies. To obtain warranty service, return products to Sonic or a Sonic dealer. By repairing or replacing a product or providing a refund, Sonic does not waive a claim that a product has been subject to abnormal use.
In addition to any limitations outlined in warranty statements provided with the product, Sonic does NOT provide any warranty for (1) products labeled other than Sonic or (2) products subjected to “abnormal use.” Products that are not labeled Sonic are subject to the warranty provided by the manufacturers of those products and Sonic will pass along any such warranties. “Abnormal use” includes misuse, accident, modification, alternation, unreasonable or improper use, abuse, neglect, lack of maintenance, use in product-related service, or use after the product is significantly worn. Abnormal use of tool storage units also includes, without limitation, situations when a unit is pulled using a mechanical vehicle, rolled over large drops, used in a highly corrosive environment, used as a step stool, modified with non-Sonic parts, overloaded or altered in any way.
The foregoing warranty is in lieu of and excludes all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise, including but not limited to any implied warranties of merchantability or fitness for a particular purpose and sets forth the sole and exclusive remedy in contract, tort, strict liability or otherwise; Sonic does not grant any other person or entity permission to create for it any warranty, liability or obligation in connection with its products.
Sonic and its affiliated companies shall not be liable for any incidental, special, or consequential losses, costs, or damages incurred by Buyer or others, directly or indirectly, arising from the sale, handling, or use of the products or any other cause with respect to the products or this warranty, whether such claim is based upon breach of contract, breach of warranty, strict liability in tort, negligence or any other legal theory (including without limitation, lost profits, revenues, anticipated sales, business opportunities, goodwill, or interruption of business or other injury or damage). To the extent allowed by applicable law, this warranty and all rights and obligations hereunder, including matters of construction, validity, and performance, shall be governed by the law without giving effect to the principles of conflicts of law thereof.
SHIPPING POLICY
Regarding all shipping, Sonic reserves the right to change prices on the website at any time. Student discounts and other promotions do not apply. There is a per pallet flat rate shipping charge applied to the continental United States only. Shipping to Canada, Alaska, and Hawaii must be custom quoted. Please get in touch with the Sonic team with any questions.
RETURNS & REFUNDS
We keep things simple at Sonic Tools. For the fastest response regarding a refund, please get in touch with Sonic at [email protected] or 844-407-6642 to speak to a customer service representative. Refunds will be issued back to the original method of payment. Returns will be accepted within 30 days of purchase and only if the product is in NEW and UNUSED condition. All purchases of sale items, promotional items, open-box merchandise, etc, are final. We do not accept returns or cancellations for the purchase of sale items.
Any returns for reasons other than a warranty claim will be charged up to a 25% restocking fee and the cost of return shipping.
IMPORTANT NOTICE
We reserve the right to make changes in design or construction at any time without incurring any obligation to incorporate such changes in tools or equipment previously sold. We also reserve the right to discontinue the manufacture or offering for sale through Sonic dealers of any tools or equipment at such time as we consider necessary. We cannot accept responsibility for the results of using tools that have been abused or badly worn, such as punches and chisels mushroomed by hammer blows, or the incorrect use of tools or tools repaired by others. The catalog is distributed by Sonic, and not all items may be available in each country. For detailed information about the availability and pricing, please contact your local Sonic representative.